It’s not what you say, it’s how you say it…even in an email

I was so excited looking through all the cool t-shirts at www.threadless.com, trying to figure out which one to buy for me and which one to buy for Adam. I think I wasted a good half a day meandering through pages of t-shirts.

Once I finally came to a decision and ordered them, I couldn’t wait to put it on. The shirts were delivered in a timely fashion and then immediately washed and worn. Do you typically wash something before you wear it? I do.

But, once I put mine on I noticed it was pulling to one side. Like the neck line was being stretched way out to the left and then the flying elephant on the front of the shirt would pull across my body. I thought maybe it was my lopsided breasts, but that didn’t make sense since it was pulling on the side where my “little one” lives. Now, it is annoying and actually uncomfortable to wear because I am constantly pulling the shirt over to the right when I wear it. T-shirts should not be this labor intensive.

So, because I really liked the shirt, I decided to email them at threadless to see if they could help me out. My email is as follows:

Dear Threadless,
I recently ordered a woman’s, medium, Southbound Pachyderm T and it is lopsided. I have only washed it once and it is constantly pulling to the left. I love the shirt but have to tell you it doesn’t look so great pulling across my torso. I see that you are now sold out of them and wondering what I should do. Thoughts?
Thanks, Mary

Here is there response:

Well, I wish you wouldn’t have washed it because now I can’t accept it back. Our policy is 30 days, no wash – even if it was defective. There’s really no more I can do at this point. The return must be in original condition. I’m sorry.

Maybe I am being too sensitive, or maybe I am reading it all wrong, but it seems to me that they are not really sorry. And I really don’t like the tone they used. It makes me not want to purchase t-shirts from them anymore, even if they are cool. It makes me want to tell you not to purchase t-shirts from them, even if they are really cool. I wonder if they would change their tone a little bit if they knew that 10 people have just been told on the internet that they have poor customer service and that those 10 people might tell 10 more people and that those 10 might tell 10 more.

Really, I’m not trying to get away with anything. But to sell me a defective t-shirt and then be snot about it, shame on you

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